How It Works
Send Your Wax Jacket for Professional Cleaning & Restoration
At Wax Jackets Cleaned, we make the process of sending your wax jacket to us as simple and straightforward as possible.
Whether you are based in the United States, Canada or elsewhere, our specialist wax jacket cleaning and restoration service is designed to help bring your garment back to life.
Please follow the steps below carefully so we can identify your garment, assess it properly and return it safely once the work is complete.
Step 1: Complete the Owner Send In Form
Before sending your wax jacket to us, please complete our Owner Send In Form in full.
This form is important because it allows us to match your garment with your contact details, garment information and any notes you want us to know before work begins.
Please complete the form on a computer wherever possible.
Handwritten forms can sometimes be difficult to read, which may delay the process.
The information you provide is only used to contact you about your garment and the service required.
We do not use your details for any unnecessary purpose. If you do not have access to a printer, you can email the completed form to us and we can print it for you. Email: waxit@waxjacketscleaned.co.uk
Step 2: Pack Your Garment Safely
Once your form is complete, place it inside the parcel with your wax jacket. Ideally, place the form inside the garment so it stays with the correct item throughout the process.
Before packing your jacket, please check all pockets carefully and remove everything from the garment.
We cannot be held responsible for any personal items left inside pockets, linings or hidden compartments.
To help reduce postage costs, pack the garment securely but keep the parcel as compact as possible. Also, please be sure to make it very apparent to customs that the garment is being sent for servicing, not being purchased by Wax Jackets Cleaned.
Step 3: Send Your Wax Jacket to Us
Please send your parcel to:
Nigel Eastwood T/A Wax Jackets Cleaned & Wax Jackets UK
Goyt Mill, Unit K Basement
Upper Hibbert Lane, Roadside
Marple
SK6 7HX
United Kingdom
Telephone: 0161 484 2002
Email: waxit@waxjacketscleaned.co.uk
For customers sending garments from the USA, Canada or other international locations, please choose a tracked international service wherever possible. And as mentioned, please make it known that the jacket is only being sent to be serviced.
You may also wish to look at our UPS Access Point Service, which can offer a convenient way to send your garment without waiting in for collections or taking time away from work.
Step 4: We Confirm Your Garment Has Arrived
Please allow around 7–10 working days for us to receive your garment and notify you that it has arrived safely, after shipping.
Once your wax jacket has been received, we will check it and contact you if we believe any repairs may be required to help extend the life of the garment.
Cleaning and reproofing prices are listed on our Pricing page, so we do not usually quote separately for standard cleaning services unless additional work is required.
Step 5: Cleaning, Restoration and Repairs
Your garment will then go through our specialist wax jacket cleaning and restoration process.
Every jacket is treated with care and attention, whether it is a modern wax jacket, vintage waxed cotton garment, motorbike jacket, country coat or fashion wax jacket.
Where repairs are required, we will advise you before carrying out additional work.
Our aim is to make your wax jacket wearable again, remove unwanted odours and help extend the useful life of the garment.
Step 6: Payment and Return Delivery
Once the cleaning, restoration or repair work has been completed,
we will contact you to arrange payment and confirm your return delivery details.
We currently accept payment by:
PayPal
Bank transfer
Credit card
Debit card
Please note that we do not accept cheques.
We will try to contact you up to three times to arrange payment and return delivery.
If we are unable to reach you, we will wait for you to contact us.
How Long Does It Take?
Please allow approximately 4 weeks from the date we first notify you that your garment has arrived safely.
This timescale allows us to clean, assess and complete the work properly, while giving each garment the care it deserves.
During busy periods, turnaround times may vary, but we will always aim to return your wax jacket as soon as the work has been completed to our standard.
Ready to Send Your Wax Jacket?
To get started, complete the Owner Send In Form and place it inside your parcel with your garment. If you have any questions before sending your wax jacket, please contact us and we will be happy to help. Wax Jackets Cleaned — specialist wax jacket cleaning, reproofing and restoration for customers in the USA, Canada and worldwide.