Welcome to the “How it Works” page.

Here you will find comprehensive instructions on getting your garment/s to us safely, at an affordable rate.

Step One:

As the customer, you must find and fill in (in FULL!) an Owner Send In Form. Please note we do not store the data you provide for any other purpose than to contact you. We will never EVER ask you for unnecessary information or use it maliciously. With this in mind, we will only contact you via email (unless you do not provide one on your Send In Form. If you do not have an email then please make us aware of this).

NOTES

PLEASE FILL THE FORM IN ON THE COMPUTER!!! DO NOT USE HANDWRITING AS SOME FORMS WE HAVE SEEN IN THE PAST ARE NOT LEGIBLE. IF YOU DO NOT HAVE A PRINTER, JUST SEND THE FORM TO US AT waxit@waxjacketscleaned.co.uk AND WE CAN PRINT IT FOR YOU! IT IS IMPORTANT TO INCLUDE AS MUCH INFORMATION ABOUT YOUR ITEM AS POSSIBLE! THIS IS ESPECIALLY IMPORTANT SO WE CAN PAIR THE ITEM WITH THE CORRECT SEND IN FORM!

Step Two:

When done with the Send In Form, place it (preferably inside garment), along with your garment, inside a parcel. Make sure you choose a signed for service as this can be helpful if something goes wrong while the parcel is in transit, Royal Mail Signed For is a good one to use, as it is fully tracked and won’t burn a massive hole in your pocket! At the time of writing, we have confirmed that the average price the shipments will be is roughly £55.

TIP: To avoid extra costs, make the parcel as small as possible!

Address the parcel to go to the following place:

It is imperative that you EMPTY your garment completely. We cannot be held responsible for anything that goes missing. You are more than welcome to leave $20 and $50 notes though! 🙂

If you prefer to use a service that doesn’t necessarily require you to wait around or take time off work, maybe our UPS Access Point Service is more for you.

Take advantage of benefits such as later drop off / pick up times, more driver care (for your parcels), more drop off options (as there’s at least 8,000 access points in the USA) etc with this fantastic service!

Step Three:

Please allow 7 – 10 working days for us to receive and notify you that we have gotten your garment safely. At this point in the process, we will also advise and offer guidance on any repairs that may be required for the garment to be given the most life. However, we will NOT quote prices on the cleaning as that information is already available on our Pricing Page (Click the link to see the prices).

Step Four:

When we have finished our cleaning and repairing, we will establish contact again to arrange payment and to confirm your return address (if you sent it in to us, that is). Payment can be done via PayPal, bank transfer and Credit or Debit card.

NO CHEQUES PLEASE!

We will try to get in touch with you three times to collect payment and to return your garment. If we cannot get hold of you after the third time, we will simply wait for you to contact us instead.

NOTE: PLEASE ALLOW 6 – 8 WEEKS FROM OUR FIRST NOTIFICATION (THE ONE TO TELL YOU THAT YOUR GARMENT ARRIVED SAFELY) TO COMPLETION.